When your system malfunctions and it’s out of warranty, worried about whom to look for help and the cost to have it repaired?
We provide a one-time free assessment of your company IT assets such as the servers, desktops, notebooks, printers, networking equipment, etc. We will follow up with a no obligation quotation for the maintenance of these equipment.
To activate a service, you can easily choose for the most convenient ways with our readily available mode of contacts such as helpdesk hotline and/or standby Engineer’s mobile number.
The 3 basic different support levels which we provide:-
1. 5 x 8 x 4
– Mondays to Fridays office hours only (exclude Saturdays, Sundays and Public Holidays), response onsite within 4 working hours upon receipt of call
– Mostly for non-critical standalone equipment such as desktops, notebooks, printers, etc.
2. 7 x 24 x 4
– Mondays to Sundays office & after office hours (include Public Holidays), response onsite within 4 hours upon receipt of call
– Mostly for mission critical networking equipment such as servers, tape drives, storages, UPS, etc.
3. 7 x 24, 6 Hours ERS (Express Resolution Service)
– 7 days per week, 24 hours per days (include Public Holidays), response onsite ASAP and to rectify the hardware fault within 6 hours upon receipt of call
– Customize to your needs for minimum response time and maximum support required